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                                                                          TERMS & CONDITIONS ​

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Confirmation:

  1. Confirmation of a booking must be given in writing and will be taken as understanding and acceptance of the terms set by KM Catering, including payment.

  2. A booking will not be considered to be confirmed until:

  • deposit has been received by KM Catering

  • the Customer  has accepted and signed the Catering Service Agreement and Terms & Conditions form, and this has been received by KM Catering.

  • agreed charges are as specified in the Catering Service Agreement. Failure to make this payment will be considered a fundamental breach of contract.​

  3. Orders:

  • A minimum order of £250 is required for all standard catering services.

  • For grazing tables, a minimum order of £400 applies.

  • Minimum order value may be higher for venues outside our standard delivery zone (our standard delivery zone includes: Manchester, Liverpool, Warrington, Chester, St Helens, and Preston).

 

Booking:

  1. Temporarily reserved dates will be held for 7 days and can only be confirmed once deposit and signed Catering Service Agreement and Terms & Conditions form have been received.

  2. If another customer wants to book an event on the same date before you have paid any deposit, we will inform you and ask that you pay the deposit within 48 hours to secure your provisional date.

  3. For short notice bookings KM Catering will make reasonable efforts to accommodate short notice requests but cannot guarantee availability. For event booked at short notice, which shall be determined by the KM Catering based on the type and size of event, the Customer will be invoiced for all Charges on signature of the KM Catering Service Agreement and Terms & Conditions.

  4. The Customer must notify KM Catering of the final attendee numbers for the Event no later than 14 days prior to the Event date.

  5. In addition to the final headcount, the Customer must confirm all other provisional details, including any special dietary requirements or specific requests.

  6. Changes to the final attendee numbers after this deadline may result in additional charges or limitations on service availability.​

 

Menu selection:

  1. All our menus have been thoughtfully crafted to offer a balanced selection. This selection is based on seasonal availability, ensuring a harmonious ratio of fish, meat, and vegetables.

  2. We consider factors such as cooking processes, and a variety of textures to create an appealing dining experience.

  3. At KM Catering, we are committed to using only the freshest ingredients in all our dishes. Our commitment to quality ensures that every meal not only tastes exceptional but is also of the highest standard.

  4. We strive to accommodate a wide range of dietary requirements. Our team can provide meals that are vegan, gluten-free, dairy-free, ensuring that all guests can enjoy our offerings. Please notify us of any specific dietary needs at least 14 days prior to the event.​

 

Dietary Requirements and Allergies

  1. KM Catering will endeavour to provide suitable adaptation to the Customer menu for any guests with special dietary requirements or allergies. KM Catering  cannot however take responsibility for any guest unless advised no later than 14 days in advance.​

 

Payments:

  1. A non- refundable deposit will be required of 30% of the original estimate to secure the service of KM Catering.

  2. Full payment is required no later than 10 days prior to the day of the event, less deposit. KM Catering reserves the right to cancel any catering service if the client fails to meet the agreed terms and conditions, including full payment prior to the event. All balances must be settled by the specified due date. Failure to do so may result in cancellation without further notice and loss of any deposits paid.

  3. Payment shall be made by BACS transfer. 

  4. The charges outlined in the Catering Service Agreement do not include the cost of breakage, loss, or damage to KM Catering's equipment, tableware, cutlery, or any other items provided for the Event.

  5. KM Catering reserves the right to charge the Customer for any such damages incurred during the Event, provided that notification of the breakage or damage is communicated to the Customer within 14 days following the Event. The charges for damages will be based on the replacement cost of the item(s) or the cost of repairs as necessary.

Customer Liability:

  1. The Customer shall be liable for the cost of breakage, loss, or damage to KM Catering's equipment, tableware, cutlery, and other items only if such damage is caused by the Customer, their employees, agents, or any attendees at the Event.

  2. This liability includes, but is not limited to, intentional damage, negligence, or any act that results in damage to KM Catering property.

  3. The Customer agrees to indemnify and hold KM Catering harmless from any claims, losses, or damages arising from such breakage, loss, or damage. 

Inspection and Reporting:

  1. The Customer is encouraged to inspect all equipment and items provided by KM Catering upon delivery and setup. Any discrepancies, damages, or issues should be reported immediately to KM Catering.

  2. KM Catering will conduct an inventory check and visual inspection of all items after the Event. This will be documented and shared with the Customer.

Dispute Resolution:

  1. In the event of a disagreement regarding damages or charges, the Customer must submit any disputes in writing to KM Catering within 7 days of receiving the notification of charges. Both parties agree to negotiate in good faith to resolve the matter amicably.

Limitations of Liability:

  1. KM Catering will not be held responsible for any indirect, incidental, or consequential damages arising from the loss or damage to any items during the Event. The Customer’s sole remedy for any damage claims shall be limited to the actual costs of the damaged items as specified herein.

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Cancellation and Reduction Policy:

  1. The Customer is liable for cancellation charges, should they fail to comply with the notice periods.

  2. The Customer acknowledges and understands that KM Catering must procure food and other consumables in advance of the Event. Therefore, in the event of cancellation or a reduction in the number of attendees, the Customer agrees to adhere to the following terms:

  • Notice Period: The Customer must provide written notice of cancellation at least 28 days before the Event or reduction in numbers at least 14 days before the Event date to minimize potential losses.

  • Financial Responsibility: The Customer recognizes that any cancellations or reductions in the number of attendees may incur costs for food and consumables already ordered. KM Catering reserves the right to charge the Customer for these costs.

 3. Events cancelled with less than 28 days will be charge in the following way: 

  • For cancellations made between 14 and 28 days prior to the Event date, the Customer will be charged 50% of the total estimated final invoice.

  • For cancellations made less than 14 days prior to the Event date, the Customer will be charged 90% of the total estimated final invoice. 

 4. KM Catering shall incur no liability to the Customer if the performance of the contract is  prevented or hindered by any event beyond

     KM  Catering's control. Such events include, but are not limited to, strikes, acts of God, fire, flood,accidents, acts of war, government  restrictions, or any       other unforeseen  circumstances.

 5. In the event of such a force majeure occurrence,  KM Catering shall have the right to cancel the Event with immediate notice to the Customer.

 6. Upon cancellation, KM Catering will reimburse the Customer for all charges paid as of the date of cancellation, less any reasonable preparation and             administration costs incurred by KM Catering, as well as any non-refundable deposits paid by KM Catering to third-party suppliers for services related to         the Event.

 7. The Customer acknowledges that KM Catering shall not be liable for any indirect or consequential damages resulting from such cancellation, and that the       reimbursement outlined above constitutes KM Catering's sole liability under these circumstances

 

 

Supplier requirements:

Access for Setup:

  1. KM Catering requires access to the Location for the setup of equipment and services, ideally the day before the Event. If this is not possible, access should be provided in good time on the morning of the Event.

Access During Service:

  1. KM Catering will require continuous access to and from the Location while providing catering services throughout the Event.

Entry and Exit Conditions:

  1. The Customer must ensure that KM Catering can enter and leave the Location without excessive restrictions or delays.

Facilities Access:

  1. The Customer must ensure that KM Catering has access to:

  • A sink with both hot and cold-water supply.

  • Clean drinking water.

  • Appropriate cooking and preparation facilities.

Power Supply and Parking:

  1. KM Catering must have access to an uninterrupted power supply that is sufficient to cover all of KM Catering's needs during the Event.

  2. The Customer must also provide access to parking space and/or a parking permit for the duration of the catering services, as well as toilet facilities.

Parking Information:

  1. Any relevant parking information, including restrictions or permits, should be provided to KM Catering in advance.

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Food Safety and Liability

  1. Under government food hygiene regulations, all cold food should be consumed within 4 to 6 hours of delivery. Hot food should be consumed within 2 hours. After these timeframes, it is the Customer's responsibility for the safety of any food left unsupervised, as this is not covered under our Public Liability Insurance.

Excess Food Disposal:

  1. All excess food remaining at the Location at the end of the Event will be removed and disposed of by KM Catering.

Customer Responsibility for Excess Food:

  1.  For food or drink supplied by the Customer, the Customer shall be responsible for the removal of excess food, drink, and empty bottles at the conclusion of the Event.

Liability for External Food Supplies:

  1. KM Catering accepts no liability for any food or beverages supplied to the Customer by another caterer or food product suppliers that are chosen or arranged by the Customer, or by the Customer themselves, in addition to those arranged by KM Catering.

  • No Responsibility for External Supplies: KM Catering shall not be responsible for any issues related to the quality, safety, or suitability of food and beverages that are not provided by KM Catering, including but not limited to allergies, spoilage, or contamination.

  • Compliance with Regulations: The Customer is responsible for ensuring that any external food supplies comply with all applicable health and safety regulations and standards.

  • Indemnification: The Customer agrees to indemnify and hold KM Catering harmless from any claims, damages, or liabilities arising from the use of external food supplies, including any claims made by guests or third parties.

  • Notification of External Suppliers: The Customer must inform KM Catering in advance of any external food supplies to be used during the Event, including details of the suppliers and the types of products provided.

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Price change:

  1. KM Catering reserve the rights to make amendments to the Customer quote. Prices provided by our quotations are subject to change in line with suppliers of KM Catering.  The Customer will be notified of any increase as received. We will endeavour to try our best to keep quotes as accurate as possible.

 

Privacy Policy

We use the information you provide to us to help manage your booking and meet your needs for the success of your event or service. We may use information about your food preferences and dietary requirements to develop a specific menu for you. Your information is confidential and is never shared with third parties unless prior permission with you is agreed.

If you would like more information please Contact Us

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Photography & Marketing Use

The Client grants KM Catering permission to photograph food presentations, buffet setups, and related event décor for marketing, promotional, and portfolio purposes.
Images will be used in a professional manner and will not include identifiable guests or personal information without explicit consent. The Client may opt out of photography or image use by notifying KM Catering in writing prior to the event. 

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​KM Catering reserve the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions which are available on request or printable via our website at www.kmcatering.co.uk

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